Shipping & Delivery Policy

1 Where we deliver

DKIVA ships to all serviceable pin codes across India through our trusted courier partners. If your area is not serviceable by our default courier, we will arrange an alternate partner or contact you with options.

2 Dispatch timeline

• First kit: Dispatched within 3–5 business days of your subscription activation / successful payment.
• Monthly kits: Dispatched at the start of each billing cycle, so your child receives a fresh kit every month.
• One-time shop orders: Dispatched within 2–4 business days of order confirmation.

3 Delivery estimate

Once dispatched, delivery usually takes:

• Metro cities: 2–4 business days
• Other cities & towns: 4–7 business days
• Remote / rural areas: 7–10 business days

These are estimates. Actual delivery may vary due to courier load, weather, festivals or regional disruptions.

4 Shipping charges

Shipping is free on all DKIVA subscription kits within India. For one-time shop orders, any applicable shipping charge (if the order value is below the free-shipping threshold) will be shown clearly at checkout before payment.

5 Order tracking

As soon as your kit is dispatched, we email you the courier name and a tracking link. You can also track every order anytime from your Dashboard → My Orders.

6 Delivery attempts & failed delivery

• Our courier partners typically make 2–3 delivery attempts.
• Please ensure the delivery address and phone number are correct and someone is available to receive the kit.
• If a shipment is returned to us due to an incorrect address, repeated failed attempts, or refusal to accept, we will contact you to re-arrange delivery. Re-shipping charges may apply in such cases.

7 Damaged or missing items

We pack every kit carefully, but if your kit arrives damaged, tampered, or with a missing item, please contact us within 48 hours of delivery with photos of the package and contents. We will arrange a replacement of the affected item(s) at no extra cost.