Refund & Cancellation Policy

1 Subscription cancellation

You're in full control of your DKIVA subscription:

• Cancel anytime from your dashboard before the next billing date.
• Cancelling stops future charges — you keep access to kits already paid for.
• You can also pause or skip a month instead of cancelling.

2 Refunds before dispatch

If you cancel an order or subscription payment before the kit is dispatched, you're eligible for a full refund. Refunds are processed to your original payment method within 5–7 business days.

3 Refunds after dispatch

Once a kit has been dispatched, it cannot be refunded, as our kits are curated and shipped specifically for your child. However, if there's an issue with your kit (see below), we'll make it right.

4 Damaged or defective kits

We stand behind every kit. If yours arrives damaged, defective, or with missing items:

• Contact us within 7 days of delivery with photos.
• We'll send a replacement or issue a refund for the affected kit — your choice.
• No need to return the damaged item unless we ask.

5 Wrong or missing deliveries

If you received the wrong kit or your order didn't arrive, let us know within 7 days and we'll resolve it quickly — either a correct replacement or a full refund.

6 How to request a refund

Email help@dkiva.com or use our contact page with your order number and reason. We aim to respond within 24 hours and process approved refunds within 5–7 business days.